Project Summary

In 2013-14  the Department of Family and Community Services: Ageing, Disability and Home Care commissioned Northcott to undertake a project to develop a Cultural Competency Framework, communication and engagement strategy for both the disability, ethno-specific and mainstream community sectors together with supporting tools and resources.

With the support of an Advisory Group of practitioners and experts, Northcott has undertaken this project and commissioned Associate Professor Joanne Travaglia and Mr Hamish Robertson from Georiography Pty Ltd to undertake the research and testing to produce a comprehensive Cultural Diversity Competency Framework.  A number of consultation sessions with mainstream and ethnospecific disability service providers were also undertaken to complement the Framework.

The Framework recommended the development of a number of tools to support the implementation on a voluntary basis by organisations.  These tools will be launched at the Cultural Competency in Disability Conference in July 2015, and are available for access on this website.

The following sections were developed:

  • Engaging and Partnering with CALD Carers and Community – by DiverseWerks
  • Leadership for Cultural Diversity – by DiverseWerks
  • Essential Tools for Workforce Development – by Beasley Intercultural
  • Cultural Diversity Competency Framework and Positive Organisational Review Tool - by Georiography and associates
  • Project Framework and Website User Experience Framework – by Practical Visionaries

Project Partners

Ageing, Disability and Home Care (Department of Family and Community Services)

 As Ageing, Disability and Home Care (ADHC) moves towards implementation of person centered approaches, individualised supports and the NDIS it becomes critical to embed principles of cultural competency in key policy, programs and practice. Understanding how these reforms can support clients, families and carers to meet their identified needs and goals to deliver the best outcomes for people with disability will require a workforce that has the capabilities and is ready to effectively interact effectively with clients, families and employees from diverse backgrounds. 

The Diversity in Disability Project has enabled the development of an overarching Cultural Competency Framework that will inform, consider and complement other significant projects and resources. Effective partnerships will enable a more coordinated approach to building capacity and diversity capabilities and more effective use of resources, by developing a comprehensive best practice body of work that will have state-wide implications and applications for other government agencies and the sector.

Northcott (Project Lead)

Northcott is a leading service provider in NSW and the ACT, providing services and support for people with disabilities, their families and carers. We are an independent, not-for-profit organisation that receives some government funding. We rely on the generosity of individuals, organisations and community groups to continue to provide services, particularly where no government funding or limited support is available. 

For more than 85 years, we have supported children, young people and adults with disabilities to develop life skills, build confidence and become active participants in their communities. Today, we help more than 13,500 people, including many families and carers, driven by our purpose to build an inclusive society where people can live the life they choose.

Beasley Intercultural

Beasley Intercultural is a leading learning and development company with a strong specialisation in the development of diversity programs and eLearning solutions. We support our globally connected, culturally diverse and highly mobile clients by delivering transformational learning through our unique methodology, approach and core areas of expertise.  This includes Intercultural Effectiveness, Global Mobility, Diversity and Inclusion.

Beasley Intercultural has extensive experience in the design of content for targeted audiences using a variety of styles, including design and delivery of eLearning and blended learning solutions. 

Working with a select client list, Beasley Intercultural understands the organisational context for service delivery, client preferred systems and promotes positive working relationships built on trust and long-term collaboration.


DiverseWerks, led by diversity expert and Managing Director Pino Migliorino, is the cultural competency consultancy arm of the Cultural Perspectives group. DiverseWerks develops tailored solutions that enable organisations, including not for profits and government agencies, to harness the benefits of cultural diversity to increase their responsiveness.

Our services includes:

  • strategic planning, capacity building and change management;
  • Integrating cultural diversity into organisational planning
  • Market analysis and segmentation based on ethnicity and migration patterns
  • Cultural capacity and responsiveness audits
  • Business development and management support including facilitated collaborations, tender writing, advice and support
  • Community engagement and partnership development
  • Policy, service delivery and communications
  • Developing competency to work with diversity including cultural competency training and delivery

Georiography and Associates 

Georiography and Associates are a research, evaluation and training group focusing on disability, diversity and ageing - the major demographic trends of the 21st century. The Georiography team for this project included a group with more than 80 years of direct involvement in diversity and disability issues as well as related social issues and skill sets. Their focus has been on the intersection issues arising from rapid changes in the disability sector and their intersection with an expanding diversity environment. The philosophy of the audit tools they have developed is one of integration with existing and emerging organisational practices and needs within the disability sector.

Practical Visionaries

Practical Visionaries is a diversity and innovation agency. We deliver strategic solutions that help our clients engage, connect with, and expand possibilities in a diverse world.  

Our approach, Design for Diversity, is based on design thinking, an innovative approach to solve complex problems in business, government, and the social sector. Through this approach we help organisations cut through complexity to identify what is most important to them, where they want to get to, and how to design customer-centric diversity and inclusion strategies to get there.

Our services include:

  • Research and evaluation 
  • Communication and engagement strategies
  • Service and strategy design
  • System and policy design
  • Prototyping and testing new ideas, products, and services 
  • Product design and development
  • Learning design and delivery